OUR COMMITMENT TO OUR MEMBERS
We will never treat you like just another number. We want to get to know each one of our members and help you with your individual goals.
We will provide a timely response to your questions or concerns by returning your calls or emails within two business days. We may not always be able to solve your problem within that time but we call you to let you know what we are going to do and when you can expect an answer.
We will honestly listen to your ideas, suggestions and comments. Whenever possible we will try to incorporate your suggestions if we feel that it would benefit other members and be in the best interest of our company. Our motto is “we say YES when we can”.
We will only hire the most qualified, helpful and friendly team members who have your best interests at heart. If you ever feel that you have not been treated properly, please let us know.
We will work hard to ensure that your club is immaculately clean. We have high standards. We ask that you help keep the club clean for your fellow members too.
We will invest in preventative maintenance on our equipment to ensure that it works properly at all times. In the event that we need to replace a part, we will endeavour to have the equipment up and running within 48 hours whenever possible (barring unforeseen problems at the manufacturer’s end).
We will strive to ensure that your billing is 100% accurate 100% of the time. If there is ever a problem on our end, we will ensure that it is corrected immediately.
We will provide an unconditional, 14 day guarantee from the start date of your membership. If for any reason, you are not satisfied with the club, we will refund your money. Unlike other clubs who offer a guarantee, there will be no strings attached or limitations to our guarantee. We just want you to be happy at our club – plain and simple.
At eMbody Fitness, we are passionate about creating an exceptional experience for our members and we will do our very best to ensure you are satisfied. There may be times when despite our best intentions, we may fall short. If we have not met your expectations and you are not fully satisfied, please let us know and we will do our best to work out an amicable solution for you.